Managing your membership

Signing in to your account

Your account at cloud.nebulacdr.net is where you manage billing. It’s separate from your instance, which you use at your-name.nebulacdr.net.

1. Go to cloud.nebulacdr.net/login and enter the email you signed up with.
2. Open the sign-in link we email you. It expires after 15 minutes.

The account page lists your instances with their status and current price.

Updating your card and downloading invoices

On the account page, click Manage billing. This opens Stripe’s secure billing page, where you can:

• update your payment method,
• see and download invoices,
• cancel your subscription.

Changing your price

Any active instance can use Name your own price. On the account page, enter a new monthly amount under Name your own price and click Update.

• The amount must be at least the minimum shown. There’s no maximum.
• The change applies from your next invoice. There’s no extra charge or credit for the current month.
• Paying more doesn’t change the service. It helps fund Nebula Commander’s development.

If a payment fails

• Stripe retries the payment automatically over the following days, and we email you.
• To fix it, update your card under Manage billing.
• If payment still hasn’t gone through after the retries, the instance is suspended. Its address shows a “suspended” page and your devices can’t fetch new config, but your data is kept.
• As soon as the payment succeeds, the instance starts again by itself.

Cancelling

Cancel from Manage billing.

1. Until the end of the period you’ve paid for, your instance keeps working as normal.
2. Then it’s suspended. Its data is kept for 30 days.
3. Within those 30 days you can click Resubscribe on the account page to get it back exactly as it was.
4. After 30 days the instance and its data are permanently deleted. Remaining encrypted backups expire as described in the privacy policy.

Keeping your data

Your data is yours, and you can take it with you at any time:

• An instance administrator can download an encrypted export of everything from Backup & export in the instance. The export is encrypted with a passphrase only you know, so we can’t read it.
• Export before you cancel. A suspended instance isn’t running, so Backup & export isn’t available then. If your instance is already suspended, email support@nebulacdr.net from your account’s address.
• To move to your own server, install Nebula Commander and import the export. With the default export options, enrolled devices keep working once you point them at the new server.

Help

Ask in the Nebula Commander Cloud support room on Matrix or email support@nebulacdr.net.